FREQUENTLY ASKED QUESTIONS
UPDATE TO US SHIPPING (as of September 25th 2025)
Shipping to the US is open again, but before I send your parcel you will be required to pre-pay duties and fees via a secure PayPal invoice. After you complete your order on the site, I will email you an invoice for your tariff fee (usually between 25-35% of order value), and the shipping fee if your order is under $115 CAD.
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Once this invoice has been paid, I will create a shipping label and send you a tracking number as usual. Thank you so much for your understanding as I navigate this more complicated way of shipping.
Yes! At checkout, there is a shipping option for you regardless of your location - but keep in mind that rates & delivery times may vary. At this time, I offer tracked and untracked shipping outside of Canada. Once your parcel has shipped, you will receive a confirmation email.
DO YOU SHIP OUTSIDE OF NORTH AMERICA?
CAN I PICK MY ORDER UP?
Yes, if you are local to the Greater Vancouver Area, I do offer pickups at my home in Burnaby. Use the coupon code LOCALPICKUP at checkout and then send me a message via Instagram or on the website to arrange your pickup time. All pickups are contactless.
I HAVE A QUESTION/ISSUE WITH AN ORDER
Please direct concerns to shopthehazelwitch@gmail.com and I will get back to you as soon as I can.
WHAT DOES "BUILD MY BOX" MEAN?
The "BUILD MY BOX" shipping option means that I will keep your items until you are ready to ship. This means you can combine multiple orders into one package, and save on shipping fees by only paying them once. Please note that Build My Box orders are not eligible for free shipping - you will be asked to pay the flat rate *ONCE* to ship all your orders together.