FREQUENTLY ASKED QUESTIONS
UPDATE TO US SHIPPING (as of September 25th 2025)
Shipping to the US is open again, provided you pre-pay the 35% tariff at checkout. When you go to check out with your order, the tariff fee will appear as an added tax. Please know that I do not profit or collect any of this money, it goes straight to the government. The tariff must be paid in full and declared as paid on my end to allow your parcel through the border.
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I know that tariffs are a big barrier for those of us trying to shop affordably, and I appreciate your understanding as I navigate this.
Yes! At checkout, there is a shipping option for you regardless of your location - but keep in mind that rates & delivery times may vary. At this time, I offer tracked and untracked shipping outside of Canada. Once your parcel has shipped, you will receive a confirmation email.
DO YOU SHIP OUTSIDE OF NORTH AMERICA?
CAN I PICK MY ORDER UP?
Yes, if you are local to the Greater Vancouver Area, I do offer pickups at my home in Burnaby. Use the coupon code LOCALPICKUP at checkout and then send me a message via Instagram or on the website to arrange your pickup time. All pickups are contactless.
I HAVE A QUESTION/ISSUE WITH AN ORDER
Please direct concerns to shopthehazelwitch@gmail.com and I will get back to you as soon as I can.
WHAT DOES "BUILD MY BOX" MEAN?
The "BUILD MY BOX" shipping option means that I will keep your items until you are ready to ship. This means you can combine multiple orders into one package, and save on shipping fees by only paying them once. Please note that Build My Box orders are not eligible for free shipping - you will be asked to pay the flat rate *ONCE* to ship all your orders together.